Orangeville Hydro uses FileNexus® to Manage Locates and Comply with new ‘360’ Legislation

northstar filenexus success story copy

orangeville Since 1916, Orangeville Hydro has provided the Town of Orangeville with safe, reliable, and efficient electrical energy services. The hydro provider currently services more than 11,500 commercial and residential customers. FileNexus® was first deployed to the customer service department in June 2013.

FileNexus Fast Facts

Locates Project:

  • Instant Results FileNexus automatically converts One Call data into a completed PDF work form
  • ConvenienceOne call is all it takes to automatically capture, index, archive and route the work order
  • Easy tracking Utilities can easily manage, track and report on the entire process

New ‘360’ Feedback Project:

  • Compliance – System ensures Orangeville Hydro is up to date on new legislation
  •  Automatic Updates – FileNexus® pushes data back to ON1Call system automatically, no staff intervention required

Under new legislation, which was passed in June 2012, all owners of buried infrastructure, including Ontario utilities such as hydro, natural gas, telephone, cable and fibre optics, were required to register with the Ontario One Call (ON1Call) System. The system ensures that whenever a customer is planning to dig on their property, they simply call one number (ON1Call) for underground utility markers.

Orangeville Hydro, along with KW Hydro and Cambridge and North Dumfries Hydro, implemented a solution using FileNexus® to comply with this legislation in August 2014.

“Loris has been a great company to work with. FileNexus® is an effective product and it’s nice to have information at your fingertips.” Ruth Tyrrell, Vice-President, Orangeville Hydro

FileNexus® automatically captures, indexes and archives locate work orders for Orangeville Hydro by using the ON1Call System. During the capture process, FileNexus® automatically converts the ON1Call data file into a completed PDF locate form. Orangeville Hydro can easily manage, track and report on the entire process using FileNexus® workflow and reporting functions.

Utilities will now also be required to update the ON1Call System as a result of new “360 Feedback” legislation which came in to effect on June 19, 2014. This will ensure locate work orders are completed within five days of the original request.

Orangeville Hydro will use FileNexus® to fully automate the process to comply with the new legislation by having it push relevant data directly to the ON1Call System. FileNexus® also automatically generates annual reports for the Ontario Energy Board and Electrical Safety Authority – a process that had to be manually tracked in spreadsheets before.

FileNexus® is also used by Orangeville to manage customer service records and automate related workflows in the customer service department.

To read about KW Hydro using ON1Call click here: KW Hydro to Use FileNexus® to Comply with ON1Call ‘360’ Feedback Legislation

For more information on the Ontario ON1CallSystem visit: Ontario One Call

About FileNexus®

The FileNexus® Enterprise Document Management System gives organizations, both large and small, the ability to capture virtually any type of document from any source (i.e. paper records such as maps, drawings, manuals, electronic files such as host generated reports, client statement streams, IVR recordings, etc.), index and compress them for secure archival and future recall—providing a single cohesive repository for all document management, workflow, archival and business continuity needs. Simple to use and learn, FileNexus® is designed to take advantage of existing infrastructure, minimizing project costs and reducing both IT and user training requirements.

For more information on how FileNexus® can improve your business efficiency, please visit, or write to

Recent stories on how other utilities use FileNexus®: