Hillsdale BPU Eliminates Reliance on Paper Files and Improves Customer Service Using FileNexus®

northstar filenexus success story copy


Municipally-owned Hillsdale Board of Public Utilities (Hillsdale BPU) provides electricity to approximately 6300 residents. They also provide water and wastewater services to nearly 4000 homes and businesses in the City of Hillsdale, MI and its outlying areas.

FileNexus Fast Facts

Watch FileNexus® in action with eCare:

See FileNexus® in action with NorthStar:

Learn about FileNexus® in 70 seconds:

Hillsdale BPU was completely reliant on paper files to run its operations. This included verification, billings, invoices, and payables — all filed alphabetically and by vendor. Documents like cash receipts or billing journals could run to hundreds of pages, making them a challenge to review. Some customer inquiries took two or three days to answer if staff needed to sift through boxes of paperwork.

“FileNexus® virtually eliminated our need to print and store paper files, reduced our costs and made us more efficient. As our solution provider, Loris understood our needs and worked with us to quickly streamline our operations.” – Annette Kinney, Chief Financial Manager / Assistant Director, Hillsdale BPU

Hillsdale BPU knew they needed to eliminate errors and speed up their customer service process. The utility also had serious concerns over business continuity and disaster recovery. A building full of documents would be difficult to protect in the event of a catastrophe.

Hillsdale BPU selected FileNexus® as their document management solution. FileNexus® gives organizations the ability to capture virtually any type of document from any source (i.e. paper records, electronic files such as host generated reports, client statement streams, IVR recordings, GIS maps, etc.), index and compress them for secure archival and future recall – providing a single cohesive repository for all document management, workflow and retention needs.

FileNexus® was implemented quickly, with a direct integration into Hillsdale BPU’s existing NorthStar system completed in less than two weeks. They saw immediate cost and productivity savings. All reports are now archived automatically in electronic format — with a corresponding 100 per cent reduction in printing. Search, retrieval and handling of records is virtually instant.

Audits are now extremely straightforward. Auditors can log into the FileNexus® system, and easily review any information they require. FileNexus® has also made historical documents, like board minutes, resolutions, and easements available through a single click. Searches can also recall other relevant documents, so staff have all the pertinent information at their fingertips through one single search.

For more information on Hillsdale BPU, please visit their website www.hillsdalebpu.com.

About FileNexus®

The FileNexus® Enterprise Document Management System gives organizations, both large and small, the ability to capture, index, archive and compress documents for secure archival and future recall—providing a single cohesive repository for all document management, workflow, archival and business continuity needs. Simple to use and learn, FileNexus® is designed to take advantage of existing infrastructure, minimizing project costs and reducing both IT and user training requirements. FileNexus® is used in a variety of industry segments by representative organizations who employ millions of people and control trillions of dollars in assets worldwide.

Recent FileNexus® stories from other Utilities:

For more information on how FileNexus® can improve your business efficiency, please visit www.filenexus.comor write to sales@loristech.com.