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What is the FileNexus® Enterprise Document Management System (FileNexus®)?

FileNexus® is developed by Loris Technologies Inc. as a single, cohesive application to manage all organizational needs to securely capture and archive records, automate and track workflows, and manage any type of information from any source.

Learn about FileNexus® in 70 seconds:

What is FileNexus® Cloud Services (FCS)?

FCS is a cloud based offering from Loris Services Inc. for organizations who prefer to use FileNexus® as a service offering – without the need of acquiring the actual software licenses and related infrastructure for on premise use.


How does FileNexus® work with NorthStar?

FileNexus® has been a trusted partner of NorthStar and their parent company, Harris Computer Systems, for many years. FileNexus® features seamless bi-directional database communication and screen integration between our two systems. That means you’ll be able to instantly recall records stored in FileNexus® directly from your NorthStar screens (instead of hunting around for backup elsewhere).  FileNexus® can also automatically update your NorthStar application with new information it receives – saving you a significant amount of data entry time in many cases.

See some examples of NorthStar working with FileNexus®:

Is FileNexus® in wide spread use?

FileNexus® has been employed for mission critical document management by representative organizations that employ millions of people worldwide. More than one million people are direct users of the technology.

What type of organizations use FileNexus®?

FileNexus® is employed by organizations in a wide variety of industry verticals including: Utility (Gas, Electric, Water),  Local Government, Financial Services (Banking, Insurance, Securities, Private Equity and so on), Healthcare, Retail, Telecommunications, Manufacturing, and so on.

What other areas of an organization can benefit from FileNexus®?

FileNexus® can be used for mission critical document management in any corporate department, for virtually any purpose: Finance, Customer Service, Credit Granting, HR, Engineering, Compliance, Corporate Records, Billing and so on.

To see some current representative projects in the Utility and Local Government sectors click here: Utilities and Local Government

What sets FileNexus® apart from other competitive products?

FileNexus® incorporates all necessary components (capture, archival and workflow) for mission critical document management in one cohesive, seamless software application. It is developed based on 30 years of real world client experience, with each new version incorporating all of that aggregated knowledge in the latest release. FileNexus® is infinitely scalable and extremely rapid to adapt and deploy in any environment, for any need. FileNexus® is very cost competitive with similar technologies. FileNexus® is based on the proven and widely deployed Microsoft Windows and SQL applications.

Why would I use FileNexus® Cloud Services instead of buying FileNexus® for my own environment?

FCS offers much quicker deployment times and related costs when compared to installing FileNexus® “in-house”. Ongoing expenses after deployment of FCS are tailored to reduce your current operational costs immediately and include all necessary functionality and infrastructure bundled in one “all-in” price. You only pay for what you use. There is no long term commitment. What could be easier than that?

Where is FCS hosted?

FCS is only hosted in world-class, name brand, data centres – with documented and published reliability, security, back up capability and infrastructure. We’ll specify where your FCS service will be hosted and you’ll be able to verify these claims for yourself – before you start your FCS service.

Is FCS as powerful as installing my own FileNexus® System?

Yes, FCS has all of the capabilities of a full FileNexus® Enterprise Document Management System that has been installed on premise. To review all of the capabilities of FileNexus® and FileNexus® Cloud Services, click here.

How about FCS support?

FCS support for service fixes, updates and upgrades is included as part of the service fee – just as it is for FileNexus® end-user clients who elect to pay an annual support fee after FileNexus® is installed on premise. Site specific custom programming, modifications and/or subsequent fixes to that programming are available at an extra charge – as is the case for FileNexus® end-user clients. FCS support is provided by highly skilled technical staff to your “in-house” FCS administration team – with access privileges identical to FileNexus® clients. Administration changes (set up users and so on) will be conducted by FCS staff on your behalf at a charge because the Service is hosted by us (whereas FileNexus® end user clients will typically do these changes themselves – as their instance of FileNexus® sits in their environment).

Is there a long commitment period?

No, FCS is contracted in 30 day periods – with no long term commitment or penalty for stopping. What’s more, you only pay for what you use.

Are there recall charges?

No. You  may recall stored records as often as you wish.

How long will you store records for?

We store records for 7 years with a nominal renewal fee after that.

Can FCS help me with my corporate retention strategy?

Absolutely. FCS can utilize and automate your current corporate retention strategy for any records stored on it.

Can I get my records back?

Absolutely, all records stored in FCS are fully exportable, whenever you want.

I already have an account with NorthStar, can I obtain FCS directly through them?

Yes. FCS is available on your existing NorthStar account.

Could I acquire my own FileNexus® System later?

Certainly. FileNexus® technology can be acquired directly from NorthStar as an extension of your current NorthStar deployment – we will work together with them to ensure the whole exercise is seamless for you. Previously paid FCS fees may not be credited toward the purchase of a FileNexus® System, as you will have only been paying for Service privileges up to the time of transfer.

How much could I save using FCS?

FileNexus® users generally experience savings in the following areas: 1) a dramatic reduction in the costs to produce, store and manage traditional media in a safe, secure and redundant environment that complies with your corporate retention strategy; 2) a dramatic reduction in 3rd party service fees for such things as e-distribution, web hosting, audit, compliance, 3rd party storage and shredding fees etc.; 3) a dramatic reduction in time necessary to execute business workflows (in one reported case, by 80%); and 4) a significant reduction in the staff time required to execute these faster business processes. To download a work sheet to calculate some of the current costs that FCS might impact at your site, click here.

How is FCS priced?

There are two cost components involved in FCS pricing: 1) the cost of the initial deployment to meet your specific needs, and; 2) the cost to use the FCS service thereafter. Generally speaking, deployment costs will be very reasonable from a time and cost perspective – with the ongoing costs after deployment resulting in immediate operational savings to you. In short, the deployment costs are intended to be nominal and the ongoing costs to reduce your current operational costs immediately. Low cost of entry, huge functionality improvements and immediate operational cost reductions – what could be better than that?

Can I get help determining where to start and what the cost would be?

Yes, an FCS Business Solution Architect will discuss your needs and determine the best, most cost effective, approach to do so with you for the initial roll out. This service is without charge or obligation to you.

Can I Pilot before I buy?

Yes. If you would like to conduct a production Pilot for a predetermined length of time (typically 30 days), we will only charge you the deployment cost for the quoted FCS Service at your site. You will pay no Service fees for the term of the Pilot and have no further obligation to us (other than the initial deployment charge) if you are not 100% satisfied. If you elect to proceed, your deployment costs will have been prepaid. Quite simply, we have to make you happy or no deal.

I’d like to discuss my own needs with someone, what do I do now?

For more information on how FileNexus® Cloud Services can improve your business efficiency, please visit www.filenexus.com, call 416-252- 4790, or email sales@filenexus.com.

I’m interested in buying a FileNexus® Document Management System for installation at my site, who do I contact?

For more information on acquiring FileNexus® please visit www.loristech.com, call 416-252-4701, or email sales@loristech.com.