InnPower (formerly Innisfil Hydro) is a local electrical distribution company serving more than 15,500 homes, businesses, and industries within the Town of Innisfil and South Barrie. A staff of 41 work to administer the day-to-day operations of the hydro system.
- Immediate Retrieval: an exact duplicate of every customer bill is archived and accessed with the click of a button
- Automatic Delivery: With epost system, FileNexus® delivers customer bills directly to a digital mailbox
- Faster Customer Service: call resolutions can be made quicker resulting in less staff time spent searching for solutions
InnPower has used FileNexus® for more than 13 years to safely store and archive customer files. As a result, Innisfil customers can easily view their bills online through InnPower’s customer portal. An exact duplicate of every customer bill is archived in FileNexus® and available for immediate retrieval, allowing for clearer customer conversations and faster call resolutions. To read about the original deployment, click here.
“We’ve always stored customer bills using FileNexus® and we’re able to easily offer that information to customers through our existing website. Adding epost optimization was a good fit and the FileNexus® team made sure everything went according to schedule.”
-Shannon Brown, Metering IT Manager
In addition to its existing eBilling portal, InnPower now gives customers the option of receiving their bills through epost – a free digital mailbox and online presentment system operated by Canada Post. With this additional functionality, FileNexus® automatically delivers bills to the epost digital mailbox, enabling registered customers to view their bill at any time, from anywhere, online. InnPower is the second utility in Ontario to use FileNexus® to automatically serve customers who have signed up for epost. To read about the first utility to adopt epost, Kitchener Wilmot Hydro, click here.
“InnPower is very pleased to have become an epost mailer, where our customers can view and then pay their bill using Canada Post’s epost service. Our FileNexus® system helped us get there quickly.”
– Marj Stewart, Vice President of Corporate Services
About FileNexus®
The FileNexus® Enterprise Document Management System gives organizations, both large and small, the ability to capture virtually any type of document from any source (i.e. paper records such as maps, drawings, manuals, electronic files such as host generated reports, client statement streams, IVR recordings, etc.), index and compress them for secure archival and future recall—providing a single cohesive repository for all document management, workflow, archival and business continuity needs. Simple to use and learn, FileNexus® is designed to take advantage of existing infrastructure, minimizing project costs and reducing both IT and user training requirements.
For more information on how FileNexus® can improve your business efficiency, please visit www.loristech.com, or email sales@loristech.com.