Innisfil Hydro Distribution Systems Limited serves the needs of approximately 15,000 customers. With nine substations, 525 kilometers of high voltage lines covering 290 sq. kilometres, and offices spread out over multiple buildings; there are potential challenges in achieving operational efficiencies and providing exceptional customer service.
The FileNexus® Document Management Solution allows organizations the ability to capture virtually any type of document from any source (i.e. paper records, electronic files such as host generated reports, emails and so on), index and compress them for secure archival and future recall – providing a single cohesive repository for all document management, workflow and retention needs.
After implementing FileNexus®, Innisfil Hydro experienced huge savings of time, space, and printing costs. Instead of digging through a mountain of paper to retrieve customer records, accounts payable invoices, and engineering documents, staff can now easily retrieve information without ever having to leave their desks.
FileNexus® made a huge difference to Innisfil’s customers as well. By combining the FileNexus® solution with their CIS system, customers are able to view their account information, including an exact copy of their bill online.
Learn more about how other utilities use FileNexus®:
- Kitchener-Wilmot Hydro Inc.
- Keys Energy Services
- Whitby Hydro Electric Corporation
- Orillia Power Corporation
- Hillsdale BPU
- Peterborough Utilities Group
- Roanoke Gas Company
- The City of Clearwater, Florida
- Oakville Hydro
- Erie Thames Services
About Innisfil Hydro
To learn more about Innisfil Hydro, please visit their website www.innisfilhydro.com.
Published June 2011.